GCG / Ideas from the work
Inside complex commerce.
Stories and practical guidance on B2B buying, enterprise integration, and digital experiences. Explore the decisions behind the implementation, from the first product search to the systems that fulfill the order.
B2B self-service should not require a service call
A B2B portal should answer routine buying questions. Explore account pricing, pack rules, availability, order tracking, and useful customer service handoffs.
Why product sitemaps belong in the publishing workflow
A product can be ready for customers while its discovery signals lag behind. Trace a product from publication to sitemap to understand the connection between catalog operations and search discovery.
When a buyer returns to an expired B2B quote
An expired quote carries a useful history, but its commercial terms may have changed. Explore a reopening experience that preserves context while making today’s price, availability, and approvals clear.
What a Quick Order form needs to know about industrial buying
A buyer may know the part number and still need help placing a valid order. Explore how product identity, pack sizes, minimums, and inventory should work together in industrial Quick Order.