Case studies / Selected work
Inside the work.
Behind the experience.
Two production workstreams. One connected manufacturing environment. These stories describe complementary workstreams for the same industrial manufacturer, connecting commerce, content, customer inquiries, and production operations.
Built around the realities of industrial business.
01 / Industrial manufacturing
Commerce improvements across
the buying journey.
A continuing series of production improvements connected ordering rules, catalog publishing, ERP account data, and operational visibility in an existing B2B commerce environment.
The business context
An industrial order can begin with a known part number, a product page, or a repeat visit to the cart. Each route still needs to respect the same minimums, manufacturing increments, and inventory limits. Behind that purchase, catalog publishing and account data need to stay useful to the people who maintain them.
GCG’s responsibility
GCG delivered application changes and production releases across these connected workflows. The work extended from storefront behavior into catalog publishing, selected ERP-connected account workflows, operational notifications, and release handling.
Make buying rules consistent
We improved manually entered and suggested SKU handling in Quick Order, clarified inventory messages, and prevented unavailable selections from reaching Add to Cart. Quantity validation across product pages, the cart, and quick-order entry points was updated to handle minimums and manufacturing increments consistently, including make-to-order and limited-inventory conditions.
Connect merchandising with published data
We aligned sitemap generation with published catalog data and improved how category publishing carries SEO information into sitemap output. Category ordering corrections also helped curated priority products retain their intended position. These changes connected everyday catalog maintenance with the storefront behavior it controls.
Improve the operational edges
We corrected a shipping-address workflow that could create invalid placeholder contacts in the ERP, and added response details to failed ERP resend notifications. Related releases improved deployment handling and enabled required marketing measurement resources while checking representative storefront pages.
Build an order line
- Identify the product
The typed SKU resolves to the intended sample product. - Explain the conflict
The entered quantity is below the minimum and does not meet the increment rule. - Offer a useful correction
Twelve is valid in this fictional example. The buyer can see a concrete next step.
A more dependable set of daily workflows
The delivered changes made ordering rules more consistent, aligned sitemap output with published data, corrected an account-data edge case, and gave operations more useful failure context. The result is demonstrated through specific production behavior across the buying and maintenance journey.
02 / Industrial manufacturing
CMS modernization with
business workflow validation.
A Sitefinity upgrade brought application modernization together with publishing, documents, customer inquiries, and a controlled production release.
The business context
A manufacturer’s website serves several jobs at once. Marketing needs to publish confidently. Customers need technical content and a working path to request a quote. Internal teams need those inquiries to reach the next step. An application upgrade has to account for that connected experience.
GCG’s responsibility
GCG delivered the production CMS upgrade and an updated request-for-quote form, addressed the form’s verification and browser-policy dependencies, and validated public, editorial, and inquiry workflows. Release preparation included recovery readiness and documented go/no-go checks.
Prepare the release and its recovery path
The deployment record identified the approved application artifact and confirmed the recovery database was available. Preparation also covered the prior application, configuration, and relevant media, along with a content freeze and the people responsible for deployment, validation, approval, and rollback. Recovery planning treated these pieces as a matched set.
Validate what people actually do
Checks covered public pages and documents, existing content and media, CMS administration, page preview, and publishing. The updated quote form was checked for required fields, file upload, privacy consent, verification, and submission. Controlled test submissions provided evidence that the inquiry reached its expected downstream result, and representative lookup was also checked.
Carry the learning into ongoing maintenance
Form-rendering and verification dependencies were resolved as part of the upgrade work and captured in deployment guidance. A later maintenance release checked public content, administration, form rendering, and representative lookup again. Its read-only checks were recorded separately from the earlier submission validation.
Follow the work through the upgrade
Editorial
- Authoring opens
- Preview represents the draft
- Publishing follows the intended path
Public experience
- Pages and navigation
- Published documents
- Lookup experience
Form workflow
- Form renders
- Verification behavior
- Controlled submission and response
- Start with the author
The team must be able to create, preview, and publish useful content. - Follow the visitor
Public pages, documents, and lookup paths deserve their own validation. - Distinguish the test
Read-only inspection and controlled workflow tests answer different questions.
A production upgrade evaluated through business continuity
The upgraded platform retained the documented content, editorial, and inquiry workflows. Release evidence connected application health with the tasks that matter to marketing and customers, while keeping recovery preparation and the limits of each validation pass visible.
Engineering insights
Making integration
understandable.
Explore a non-production implementation of an administration experience that connects integration activity to business records. This technical article includes a reconstructed interface and explains the limits of the evidence shown.
Read the engineering articleBring your environment into the conversation
What needs to work better
behind your next experience?
We help manufacturers and distributors connect the customer journey to the systems and workflows that make it possible.
Start a conversationClient identities and identifying project details are withheld. Images are original conceptual illustrations, not client photographs or screenshots. Each story states its delivery status; outcomes are limited to the work described. The two production stories above describe complementary workstreams for the same industrial manufacturer.